Salomon has launched its repair service programme in the UK, allowing customers to easily organise repair of Salomon clothing and bags.
“This programme reflects Salomon’s belief that products are built to perform, endure and accompany people through meaningful experiences in the mountain and beyond,” explains Marie-Laure Piednoir, Global Sustainability and Impact Director at Salomon.
“Repairing them allows those experiences to last longer.”
Salomon products are designed to withstand demanding environments, but wear and tear are part of any adventure. Extending the life of clothes by 9 months would reduce its carbon, water and waste footprint by 20-30%, according to a study from Environmental Coalition on Standards. Another study from WRAP shows that repairing a rip in your waterproof jacket instead of buying a new one could save over 45kg CO2e, equivalent to running almost 300 washing cycles.
SIMPLE & TRANSPARENT PROCESS
This repair programme provides a simple pathway for customers to repair their gear rather than replacing it. Customers can access the service through a dedicated online platform with a simple and transparent process: users complete a repair request form online, receive a shipping label, send their product to the repair hub, and receive the repaired item back within 7 to 10 days. The customers pays for the repair itself, while Salomon covers the shipping costs.
PARTNERING WITH EXPERTS: UNITED REPAIR CENTRE
Salomon is working with United Repair Center (URC), a leading repair specialist with extensive experience in outdoor and lifestyle products repair. URC brings technical expertise particularly suited to repairing performance products with waterproof membranes, complex fabrics and technical construction. These facilities enable scalable repair operations while maintaining high quality standards with bases currently in Amsterdam, London and Paris. Beyond technical expertise, URC also contributes to a strong social impact dimension, notably through programs that help train and employ marginalized communities, supporting their integration into the workforce.
